Zoom texture and colors in PrestaShop "loading..."

I have purchased Color / texture attribute zoom from your website and installed it. In my shop, when I bring the cursor on the attribute I just see small popup as loading and nothing is loading. Please Advise.

Hello,

the problem you have is strictly related to the hosting account settings. Case is easy to solve.

Please click on this url:  /modules/colorzoom/ajax_colorzoom.php?attribute=35 

you will see there message:

If you are the webmaster of this site please log in to Cpanel and check the Error Logs. You will find the exact reason for this error there.

Common reasons for this error are:

• Incorrect file/directory permissions: Above 755.
  In order files to be processed by the webserver, their permissions have to be equal or below 755. You can update file permissions with a FTP client or through cPanel's File Manager.
• Incorrect Apache directives inside .htaccess file.
  Make sure you have not specified unsupported directives inside the local .htaccess file. Such include PHP settings and Apache module settings.

in your case the problem is with permissions to files. Prestashop during installation suggests to use "777" permissions to /modules/ directory. While today, many good hosting operators do not allow to use 777 permissions anymore (it is agains the security rules). And this is why these permissions spawn an error like you have in prestashop usually.

How to solve the problem?

Please check permissions to path: /modules/colorzoom/ajax_colorzoom.php, and use permissions suggested by hosting operator (755):

• /modules/ - 755
• /modules/colorzoom/ - 755
• /modules/colorzoom/ajax_colorzoom.php - 755 or 644

best regards.

milos